BEEMCUTE HELP CENTRE

How can we help you?

Find practical guides for setting up Beemcute, managing tickets, and keeping your team on track.

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Get started with Beemcute

Three practical walkthroughs. One confident start.

Getting started

Create your workspace

Start here: create a home for your team and its work in Beemcute.

Administration

Create departments

Organise your workspace around the teams that handle requests.

Administration

Invite your staff

Bring your people into Beemcute so your team can get to work.

Browse all guides

Start with the questions teams ask most often.

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Getting started

Get started with Beemcute

Set up your workspace, invite your team, and begin tracking requests in one place.

Tickets

Create a ticket

Submit a clear request, add the right details, and follow its progress to completion.

Tickets

Understand ticket statuses and priorities

Use ticket status and priority to make work visible and help teams focus on what matters first.

Working tickets

Reply, assign, and resolve tickets

Keep the full conversation, ownership, and resolution record together in the ticket.

Administration

Manage your team and roles

Invite the right people and control what each role can access in your workspace.

Administration

Set up categories and departments

Organise users and requests with a clear department structure and consistent categories.

Notifications

Notifications and due-date reminders

Stay informed when work is assigned, updated, commented on, or approaching its due date.

Reporting

Find reports, activity, and audit history

Use operational views to understand workload, performance, and important workspace changes.

Getting started

Sign in, reset your password, and accept invitations

Activate your account securely, regain access, and resolve common invitation issues.

Working tickets

View tickets in Kanban, list, and calendar

Choose the ticket view that best matches the way you need to plan and manage work.

Reporting

Understand your dashboard

Use role-specific dashboard cards to monitor volume, urgency, progress, and completion.

Working tickets

Find the right ticket

Use search and filters to locate a ticket or focus on a specific workload.

Working tickets

Edit a ticket

Update ticket details when the request changes or more accurate information becomes available.

Working tickets

Update ticket status

Move tickets through New, In Progress, Reviewing, and Completed or Done as work progresses.

Getting started

Manage your profile and appearance

Keep your password, profile photo, contact details, and preferred appearance current.

Troubleshooting

Troubleshoot common Beemcute issues

Resolve common access, visibility, ticket, notification, and dashboard issues safely.

Administration

Permission reference by role

A quick comparison of ticket visibility, updates, assignment scope, and user oversight by role.

Still have questions?

Send us an email and our team will point you in the right direction.

Contact Beemcute support