Help Centre

Working tickets

Update ticket status

Move tickets through New, In Progress, Reviewing, and Completed or Done as work progresses.

Update the status from ticket details

  1. Open the ticket you need to update.
  2. Locate the status control in the ticket details.
  3. Select the correct working state: New, In Progress, Reviewing, or Completed / Done.
  4. Save or confirm the change, then check that the status is shown correctly.

Move a ticket in Kanban

  1. Open Tickets and select the Kanban view.
  2. Find the ticket card in its current status column.
  3. Drag the card to the new status column where drag-and-drop is available.
  4. Confirm that the card appears in the intended column.

Use the suggested workflow

A typical workflow is New → In Progress → Reviewing → Completed / Done. If work needs correction after review, return the ticket to In Progress and record what remains before moving it forward again.