Working tickets

Find the right ticket

Use search and filters to locate a ticket or focus on a specific workload.

Search for a ticket

Open Tickets from the workspace navigation.
Select the Search field.
Enter available identifying text for the ticket, such as its title or reference.
Select the matching ticket to open its details.

Filter the ticket list

Open Tickets and select Filters.
Choose one or more available fields, such as status, department, priority, category, assignee, or date.
Apply the filters to focus on work such as urgent tickets or tickets awaiting review.
Clear or change filters when you need to return to the full ticket list.