Troubleshooting
Troubleshoot common Beemcute issues
Resolve common access, visibility, ticket, notification, and dashboard issues safely.
Access and permission issues
For a missing OTP, verify the address, check spam or junk, wait briefly, then request a new OTP if available. For a failed invitation, ask an administrator to verify the address and resend it.
If someone sees too much or too little, review their role and department assignment. Managers and staff need the appropriate department relationship; only Agents and Admins can work across departments.
Ticket, notification, and dashboard issues
If a ticket is not in the expected Kanban column, refresh the view, open the ticket, and confirm its saved status. If a dashboard number appears unexpected, open Tickets and apply equivalent filters to inspect the records included in the total.
For missing notifications, verify the chosen channel and saved email address or phone number. Check email spam or junk folders before reporting a delivery issue.