Help Centre
Reporting
Find reports, activity, and audit history
Use operational views to understand workload, performance, and important workspace changes.
Reports and dashboards
Dashboards surface the information most relevant to each role, including assigned work, queues, overdue tickets, and request trends.
Administrators can use reports to review volume, priorities, categories, departments, and team performance.
Activity and audit logs
Activity history shows what happened around work in the workspace. Audit logs provide a more detailed record of important administrative actions.
Use these records to investigate changes and maintain accountability without relying on private chat histories.