Permission reference by role

Role summary

Admin: Whole workspace, full read and write access, all departments, and user and role management.

Viewer: Whole workspace, read-only access, with no operational changes.

Agent: Whole workspace, can create and update tickets across all departments.

Manager: Assigned department, can create and update tickets within that department and supervise its staff.

Staff: Assigned department, can create and update their own tickets within that department.

Choose the lowest suitable access

Use Viewer for stakeholders who need oversight without editing rights. Grant Admin only to trusted workspace owners, and verify every role and department change after it is saved.