beemcute — Support Ticketing

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Amara Okafor

Administrator

Dashboard

Northstar Labs support operations at a glance

Last 6 months

All tickets

1,284

+12.5%

Unassigned

-8.4%

Urgent

-4.2%

SLA at risk

-16.7%

Resolved

1,046

+18.2%

Avg. resolution

3.8h

-22 min

Tickets over time

New requests across the last 6 months

This month

28412.5%

3002001000

FebMarAprMayJunJul

Queue health

Open tickets by priority

74%healthy

Urgent18

High46

Normal154

Low66

Team performance

Agent workload and resolution performance

View all team members

AgentAssignedResolvedAvg. responseRatingStatus

Amara Okafor

Support lead

361488m98%Online

David Kimani

Senior agent

2812611m96%Online

Sarah Mensah

IT specialist

2411214m94%In ticket

Maya Patel

Support agent

219816m92%Online

Luis Romero

Support agent

198718m91%Away

July

284 tickets+12.5%

April

218 ticketsbaseline

July is +66 tickets+30%

Amara

David