Help Centre

Tickets

Create a ticket

Submit a clear request, add the right details, and follow its progress to completion.

Create a request

  1. Open Create Ticket from your dashboard or the ticket area.
  2. Enter a concise title and a description with the expected outcome, relevant dates, error messages, and earlier troubleshooting where useful.
  3. Choose the category and responsible department, then set a priority and realistic due date.
  4. Add an assignee and a supporting attachment when your role and the form permit it.
  5. Submit the ticket and keep the ticket number for reference.

Follow progress

Open a ticket to see its current status, priority, requester, assignee, due date, and conversation history.

Reply in the ticket thread when you have more information. Your team can use the same thread to keep the discussion connected to the request.

Managers can assign tickets within their department. Agents and administrators can work across departments according to their access.