Help Centre

Reporting

Understand your dashboard

Use role-specific dashboard cards to monitor volume, urgency, progress, and completion.

What dashboard cards show

Administrators, agents, and viewers can see workspace-level ticket totals, assignments, completed work, urgent tickets, pending resolution, and recent activity. Managers see equivalent information for their department.

Staff see a summary of their active, in-progress, in-review, completed, and assigned tickets.

Investigate a dashboard number

  1. Select the relevant dashboard card or open Tickets.
  2. Apply matching filters to see the individual records behind the number.
  3. Review unassigned, overdue, urgent, and pending-resolution tickets regularly so they receive a clear next action.