Help Centre
Tickets
Understand ticket statuses and priorities
Use ticket status and priority to make work visible and help teams focus on what matters first.
Statuses
New tickets have just been submitted. In progress tickets are actively being worked on. Reviewing tickets need confirmation or final checks. Completed tickets have been resolved or closed.
Your workspace may use readable labels in the interface, but the aim is the same: everyone can see where a request is in its lifecycle.
Priorities
Set the priority to reflect urgency and business impact. Use urgent only for work that needs immediate attention; normal is appropriate for most day-to-day requests.
Use the priority options available in your workspace consistently so teams can plan work fairly and focus on the highest-impact requests first.